Senior Technical Writer at NEC Corporation of America

05/2017 to 08/2017

NEC Corporation of America Advanced Recognition Systems Division (contract via PeopleNTech)

Project Manager - Technical Writer - Business Systems Analyst

• Managed documentation team project to develop approach and methodology for conversion of JustSystems XMetaL DITA, FrameMaker, and Word documentation files to single-source RoboHelp solution

• Developed end-user documentation and video tutorials for biometrics product customers that included United States Customs and Border Protection and Los Angeles County Sheriff’s Department, along with content development team-facing scope, schedule, methodology, brand, and style standards documentation

• Analyzed existing processes, recommended new processes to integrate technical writing team with Agile development teams using Microsoft Visual Studio Team Foundation Server (VS-TFS) to improve team collaboration and synchronize end-user documentation updates with release sprints

• Developed requirements, specifications, flow diagrams, style guides and templates, training materials