SUMMARY OF QUALIFICATIONS

Over fifteen years of experience in planning, organizing, leading, and supporting high-visibility and -impact information technology initiatives, programs, products, projects, and tasks for organizations that include Microsoft, UC Davis Health, Intel, General Electric, and American Express to

• facilitate intra- and inter-team cooperation, collaboration, communication, and engagement amongst executive leadership, stakeholders, product owners and managers, subject matter experts, solution architects, software developers, hardware designers, testers, customers, and end users.

• expertly apply project management and analytical approaches and methodologies (e.g., Agile, Agile Scrum, waterfall, and hybrid) with a focus on user-centric design and user experience fundamentals to develop and implement rapid and iterative delivery of business and technology systems that include software applications and underlying technology systems such as servers, storage, and databases.

• meet broad and diverse scope, schedule, and budget requirements that prioritize alignment and cohesion with organizational strategies and goals, continuous improvement, reduced cost and complexity, and increased output, efficiency, quality, and accuracy.

Demonstrated strategic and technical communication competency to drive complex improvement initiatives to meet goals and objectives through

• planning, prioritizing, facilitating, and managing collaborative meetings, workloads, and schedules to enable clear communication and timely task completion.

• analyzing systems and identifying problems to design creative solutions.

• eliciting preparing, organizing, analyzing, and maintaining strategic communications, project plans, and documentation deliverables that include financial analysis and budgets, specifications and requirements, business and application workflows, process workflow diagrams, data mapping diagrams, network and topology diagrams, asset inventories, database structure and schema, use case modeling, user stories and narrative descriptions, acceptance criteria, implementation plans, integrated reporting and business analytics, training materials, and end-user documentation.

• ensuring that project deliverables across media and platforms meet business/customer specifications; adhere to standards for quality, consistency, clarity, format, style, brand compliance; track effort and progress through software development life cycle (SDLC) creation, approval, delivery, maintenance, and update.

Trusted to facilitate collaboration as a cultural liaison between diverse local and remote teams while

• exercising independent judgment and personal initiative with a strong commitment to quality, accountability, and change management leadership.

• maintaining confidentiality and security of private, personal, and organizational information.

• employing empathetic interpersonal and communication skills to effectively resolve issues in a professional and respectful manner.

• articulating complex topics to technical and non-technical audiences in tailored and effective messaging that is clear, usable, concise, engaging, and easy to understand.

EDUCATION AND CERTIFICATIONS

• Arizona State University: B.S. Business Marketing (minor: Computer Science Engineering)
• UC Davis PMP^® Exam Prep Boot Camp January 2021 towards PMI® PMP® Certification (pending exam)
• SANS SEC401: Security Essentials: Network, Endpoint, and Cloud August 2021 towards GIAC Security Essentials (GSEC) Certification (pending exam)

• Microsoft 365 Power Platform Power Apps, Power Automate Robotic Process Automation (RPA)
• Tableau Analyst, Author Certification, Tableau Desktop I: Fundamentals, July 2020
• ITIL^® IT Service Management Certification (Axelos), ITIL 2011^® Foundation (Navvia), July 2019