Hello, I am
Lynne Marie O’Connor
change leader
problem solver
experience designer
team culture builder
collaboration facilitator
Project Management
Business Systems Analysis
Content Management and Design
Technical and Strategic Communications
Trusted by
I facilitate success in collaboration
to optimize, design, develop, and implement
experience-first systems and processes
solve problems through strategic communications
Agile/waterfall product/project management
and enhanced team culture and engagement.
I am a seasoned professional with over fifteen years of strategic and tactical experience in technical communications, business systems analysis, and project management.
I have successfully collaborated with major organizations like Microsoft, Intel, and American Express to drive impactful IT initiatives. My expertise lies in facilitating cross-functional team cooperation, applying Agile and waterfall methodologies, and developing user-centric documentation and business solutions.
I am highly skilled in leveraging tools like Atlassian Jira and Confluence to streamline workflows, improve system efficiency, and ensure clear communication across technical and non-technical stakeholders.
-
Rely on me
to proactively plan, organize, manage, and support your impactful information technology initiatives, programs, products, projects, and tasks:
facilitate intra- and inter-team cooperation, collaboration, communication, and engagement amongst executive leadership, stakeholders, product owners-managers, subject matter experts, solution architects, software developers, hardware designers, testers, end users.
expertly apply project management and analytical approaches and methodologies (Agile, Agile Scrum, waterfall, and hybrid) with a focus on user-centric design and optimum user experience to develop and implement rapid and iterative business and technology systems.
develop and deliver on diverse scope, schedule, and budget requirements that prioritize alignment and cohesion with organizational strategies and goals, continuous improvement, and reduced cost and complexity to increase efficiency, efficacy, and quality.

-
Depend on me
to drive your strategic and technical communications for complex initiatives with organizational dynamic sensitivity to build relationships, engage, influence, meet goals and objectives:
plan, prioritize, facilitate, and manage collaborative meetings, workloads, and schedules to enable clear communication and timely task completion.
analyze systems and identify problems to design creative solutions.
elicit, prepare, organize, analyze, and maintain strategic communications, project plans, and documentation deliverables.
ensure that project deliverables across media and platforms meet business/customer specifications
adhere to standards for quality, consistency, clarity, format, style, and brand compliance
track effort and progress through the development lifecycle, including creation, approval, delivery, maintenance, and updates.

-
Trust me
to facilitate collaboration as a cultural liaison between your diverse on-site and remote teams:
exercise discretion, sound judgment, and personal initiative with a strong commitment to quality, accountability, and change management leadership.
maintain private, personal, and organizational information confidentiality and security.
employ empathetic interpersonal and communication skills to professionally, respectfully, and effectively resolve issues.
articulate complex topics to technical and non-technical audiences in tailored and compelling messaging that is clear, usable, concise, engaging, and easy to understand.

Education and Certifications
Arizona State University: B.S. Business Marketing (minor: Computer Science Engineering)
UC Davis PMP® Exam Prep Boot Camp January 2021 towards PMI® PMP® Certification (pending exam)
SANS SEC401: Security Essentials: Network, Endpoint, and Cloud August 2021 towards GIAC Security Essentials (GSEC) Certification (pending exam)
Microsoft 365 Power Platform Power Apps, Power Automate Robotic Process Automation (RPA)
Tableau Analyst, Author Certification, Tableau Desktop I: Fundamentals, July 2020
ITIL® IT Service Management Certification (Axelos), ITIL 2011® Foundation (Navvia), July 2019