Senior Technical Writer at General Electric

09/2013 to 09/2014

GE Gas Power for industrial monitoring software/hardware (one-year contract via Direct Technology)

  • Provided documentation solutions for user experience, software development, and business analysis teams to communicate user interface requirements and specifications to collocated and offshore development teams
  • Analyzed communications processes, recommended improvements that reduced development time, improved consistency of visual/interactive style/brand compliance, elevated UX quality, increased customer satisfaction
  • Documented front-end design requirements and specifications, user requirements, use cases, and user stories for cross-functional Agile teams that included subject matter experts, solution architects, DevOps, hardware designers, mechanical engineers, software developers, testers, and field application engineers
  • Implemented MadCap Flare Software solution with approach, methodology, processes for single-source online documentation of user interface styles, user experience patterns (Software Developer’s Design Guide)
  • Developed procedures for documentation maintenance and produced related instructional videos
  • Developed customer-facing application notes in collaboration with field application engineers

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