Senior Technical Writer at General Electric
09/2013 to 09/2014
GE Gas Power for industrial monitoring software/hardware (one-year contract via Direct Technology)
Provided documentation solutions for user experience, software development, and business analysis teams to communicate user interface requirements and specifications to collocated and offshore development teams
Analyzed communications processes, recommended improvements that reduced development time, improved consistency of visual/interactive style/brand compliance, elevated UX quality, increased customer satisfaction
Documented front-end design requirements and specifications, user requirements, use cases, and user stories for cross-functional Agile teams that included subject matter experts, solution architects, DevOps, hardware designers, mechanical engineers, software developers, testers, and field application engineers
Implemented MadCap Flare Software solution with approach, methodology, processes for single-source online documentation of user interface styles, user experience patterns (Software Developer’s Design Guide)
Developed procedures for documentation maintenance and produced related instructional videos
Developed customer-facing application notes in collaboration with field application engineers