09/2013 to 09/2014
GE Gas Power for industrial monitoring software/hardware (one-year contract via Direct Technology)
- Provided documentation solutions for user experience, software development, and business analysis teams to communicate user interface requirements and specifications to collocated and offshore development teams
- Analyzed communications processes, recommended improvements that reduced development time, improved consistency of visual/interactive style/brand compliance, elevated UX quality, increased customer satisfaction
- Documented front-end design requirements and specifications, user requirements, use cases, and user stories for cross-functional Agile teams that included subject matter experts, solution architects, DevOps, hardware designers, mechanical engineers, software developers, testers, and field application engineers
- Implemented MadCap Flare Software solution with approach, methodology, processes for single-source online documentation of user interface styles, user experience patterns (Software Developer’s Design Guide)
- Developed procedures for documentation maintenance and produced related instructional videos
- Developed customer-facing application notes in collaboration with field application engineers