Senior Technical Writer at American Express
07/2016 – 10/2016
American Express Big Data Infrastructure and Architecture Division (contract via IntraEdge)
Technical Writer - Project Manager - Business Systems Analyst
Completed scope of work on contract within 35% of budgeted time
Produced and maintained requirements and architectural/technical specifications; coordinated user acceptance testing; performed analyses recommended design improvements; developed documentation for installation and maintenance processes and procedures; procedures for big data cloud and Platform-as-a-Service (PaaS) solutions that included run books, disaster recovery plans, flow diagrams
Converted, reorganized, rewrote, and reformatted hundreds of Word and Excel documents from SharePoint to new implementation of Confluence in a consistent format to improve readability and usability
Wrote knowledge base articles in collaboration with cross-functional Agile teams that included subject matter experts, solution architects, DevOps, software developers, and testers
Developed communications guidelines with related style guide in compliance with corporate standards