07/2016 – 10/2016
American Express Big Data Infrastructure and Architecture Division (contract via IntraEdge)
Technical Writer – Project Manager – Business Systems Analyst
- Completed scope of work on contract within 35% of budgeted time
- Produced and maintained requirements and architectural/technical specifications; coordinated user acceptance testing; performed analyses recommended design improvements; developed documentation for installation and maintenance processes and procedures; procedures for big data cloud and Platform-as-a-Service (PaaS) solutions that included run books, disaster recovery plans, flow diagrams
- Converted, reorganized, rewrote, and reformatted hundreds of Word and Excel documents from SharePoint to new implementation of Confluence in a consistent format to improve readability and usability
- Wrote knowledge base articles in collaboration with cross-functional Agile teams that included subject matter experts, solution architects, DevOps, software developers, and testers
- Developed communications guidelines with related style guide in compliance with corporate standards