Content Director at Cornerstone Advisors

10/2016 to 01/2017

Cornerstone Advisors (consultancy for small to medium banks and credit unions)

Content Director - Project Manager - Technical Writer - Business Systems Analyst

  • Assisted in Agile project management of cross-functional teams that included subject matter experts, solution architects, website developers, testers, and operational/administrative staff during website launch

  • Developed and implemented SEO Rollout Plan for website relaunch

  • Evaluated, recommended, and implemented project management Software-as-a-Service (SaaS) tools

  • Developed issue reporting and bug tracking system, processes, and procedures for website post-launch

  • Performed analysis of marketing processes and made recommendations for improvement

  • Conducted user research; proposed solutions to resolve external communications branding and style issues

  • Developed annual reports, white papers, employee handbook

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Technical and Strategic Communications at Robins Egg Multimedia

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Senior Technical Writer at American Express