Senior Business Systems Analyst at Conduent

08/2017 to 06/2018

Conduent, Inc. (Project Management Office for business process services)

Project Manager – Business Systems Analyst – Technical Writer

  • Business analyst for $83.4 million contract with State of California Public Utilities Commission as third-party administrator (TPA) of California LifeLine Program as well as TPA contracts with Universal Service Administration Company (USAC) National Verifier Program and Arizona Public Service
  • Coordinated functional, design, and technical teams to facilitate complex service implementation and transition projects including rollout, operationalization, improvements, and decommissioning
  • Facilitated collaborative design sessions for new Atlassian JIRA and Confluence solution for cross-functional Agile team; configured, implemented, and maintained solution for project management, team collaboration, content creation, and distribution of digital assets
  • Developed requirements traceability matrices (RTM) from contractual requirements to deliverables
  • Performed requirements and gap analyses for documentation and other contract deliverables
  • Designed and developed Microsoft Access relational database to track requirements and deliverables, including database schema and user interface design; developed and documented processes and procedures for work item progress and deliverable tracking; coordinated user acceptance testing
  • Produced and maintained business analysis deliverables (requirements and specifications, database schema, network topology diagrams, root cause analyses, end-user documentation, presentations, training materials)
  • Performed analysis of and developed documentation for program administration workflows and process flows and procedures to recommend process and solution design improvements
  • Wrote and provided input on Requests for Proposals (RFPs) and Requests for Information (RFIs)
  • For annual SOC 2 audits with American Institute of Certified Public Accountants (AICPA) Service Organization Control (SOC) reporting platform, prepared documentation to comply with industry regulations and standards such as Security Policies and Procedures, Data Privacy Compliance Plan
  • Developed program plan documents that included Business Continuity, Change Request Management, Disaster Recovery, Operations Management, Program Implementation, Program Management, Project Management, Quality Assurance, Quality Management, Requirements Management, Risk Management





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