02/1995 to 09/1997
Forob, Inc. (software developer)
Applications Specialist – Technical Writer – Software Trainer – Technical Support
- Writing and design of new end-user training guide and online help system
- Development of end-user training program for time tracking software
- Design and development of corporate website
- Design and production of multimedia electronic brochure
- Advised development team to enhance UX of software UI design
- Conducted live training sessions for groups and individuals
- Provided end-user and internal hardware and software technical support