Senior Technical Writer at Rupp Technology

03/1994 to 02/1995

Technical Writer – Software Trainer – Technical Support

Rupp Technology Corporation (software developer)

  • Writing and design of end-user software manual supplements, revisions, and technical articles
  • Development of database for help desk call tracking, knowledge base, trend reporting
  • Writing of internal training manuals
  • Conducted live training sessions for internal marketing staff
  • Provided end-user software technical support

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